Employment & Training Center: Hospitality Program

Guest Room Attendant

Raise guest satisfaction with the Guestroom Attendant (CGA) certification! This program offers general foundational hospitality knowledge and soft skills training needed in the hospitality industry for a Guestroom Attendant to learn guestroom best practices, streamline processes for quicker turnover, and create an impeccable guest experience. Participants will learn about:

• Defining common room status codes

• Demonstrating how to use cleaning supplies and chemicals correctly and safely

• Understanding safety and security issues for housekeepers

• Discussing ways to organize carts and work areas for maximum efficiency

Front Desk Representative

The Front Desk Representative certification offers general hospitality knowledge and soft skills training needed in the hospitality industry to excel in guest interaction, develop problem-solving techniques, and enhance teamwork skills. You will learn how to perform 16 key tasks correctly. Participants will learn about:

• Identifying equipment and systems used by front desk staff

• Understanding the importance of key control

• Identifying the steps and tasks involved in pre-arrival, check-in and departure

• Demonstrating effective sales and upselling techniques used by the front desk

Successful candidates who complete the program and pass the 30-multiple-choice-question exam with a score of 70% or higher will achieve certification.

Learn More

To apply, or for more information about our Employment and Training Center’s Hospitality program, please contact Brian Webb, Transition Coordinator, at ETC@thearcontario.org or 585.919.2201